Shipping policy
Processing & Fulfilment Times
We aim to ship all orders within 1 business day.
During busy periods, sales, or high‑volume times, fulfilment may take upto 2 business days.
Shipping timeframes begin after your order has been fulfilled. Delivery estimates are provided by the carrier and may vary based on your location, weather conditions, and network delays.
Domestic Shipping (Australia)
· Standard Shipping (AusPost Tracked) – AUD $5
o Estimated delivery: 2–8 business days
· Express Shipping (AusPost Tracked) – AUD $15
o Estimated delivery: 1–4 business days
New Zealand Shipping
· Standard Shipping (AusPost Tracked) – AUD $21
o Estimated delivery: 6–9 business days
· Express Shipping (AusPost Tracked) – AUD $40
o Estimated delivery: 4–6 business days
Exchange rates for NZD are automatically calculated at checkout.
Customs & Duties (NZ)
Orders shipped to New Zealand over NZ$1,000 may incur duties, customs charges, or the High‑Value Goods Levy (including NZ GST). These fees are set by the New Zealand Customs Service and must be paid by the recipient. We cannot control or estimate these charges.
Shipping Address Requirements
Please ensure your shipping address is complete, accurate, and current.
We cannot deliver to security‑restricted locations such as military bases.
If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur.
Delivery Estimates
Delivery dates and timeframes are estimates only and may vary due to Carrier delays, Weather events, Public holidays, High‑volume periods (including sales).
Shipping days do not include weekends or public holidays.
Order Tracking & Delivery Issues
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
If your tracking shows “delivered” but you have not received your parcel, please first check with household members, neighbours, building management, or the delivery provider directly to confirm the delivery status.
If you are still unable to locate your parcel after doing so, please contact us at melbournegemstonebeads(at)outlook.com and we will assist you.
